Frequently Asked Questions

The Lane House is a boutique apartment hotel in Melbourne CBD, offering the space and independence of apartment-style accommodation with the service touches of a hotel, inclusive of wellness facilities.

Yes. The Lane House is newly opened, with fresh interiors, modern amenities and self-contained spaces designed for short and extended stays.

The Lane House is well suited to business travellers, couples, families, relocation guests, project teams, and guests who prefer more space than a traditional hotel room.

The Lane House offers a selection of apartment-style accommodation and bedroom/bathroom configurations. Please check the booking page for current apartment types, bedding options and occupancy limits.

Photos are representative of the apartment style and design. Individual layouts, outlooks and furnishings may vary slightly by apartment type.

Booking direct gives you access to our team before arrival, direct support with special requests, and the most current information about your stay.

Yes, long-stay and corporate accommodation options may be available. Please contact our team with your dates and requirements so we can recommend the best option.

Apartment inspections may be available by appointment, subject to occupancy and operational requirements.

The Lane House is located at 17 Bennetts Lane, Melbourne VIC 3000, in the Melbourne CBD laneway precinct, on the corner of Little Lonsdale Street.

Standard check-in is from 2.00pm. Early check-in may be available subject to availability and must be requested in advance.

You are welcome to arrive earlier. If your apartment is not yet ready, luggage storage may be available during reception hours.

Yes, after-hours check-in can be arranged. Guests will receive instructions before arrival once booking details and payment requirements are complete.

Guests must provide valid photo identification and a valid payment card at check-in or before arrival, depending on the booking type.

A security bond or card pre-authorisation is required to cover incidentals, damage, additional cleaning or unpaid charges.

Requests for a preferred apartment, view, floor or bedding configuration are welcome and subject to availability.

Early check-in and late check-out may be available subject to availability. Additional charges may apply.

Accessible accommodation may be available. Please contact us before booking so we can confirm the most suitable apartment for your needs.

Cots may be available in selected apartments, subject to availability, apartment capacity and advance request.

Guest arrival details, including the best entry point on Bennetts Lane, will be provided prior to arrival.

Reception is open from 7am to 10pm daily. Outside of these times there is direct access to a call service who is available to assist with any guest queries or concerns.

Your access card or key provides entry to your apartment and relevant guest areas. Please keep it with you and contact our team if it is lost or not working.

Please contact reception or after-hours support. Replacement charges may apply.

After-hours contact details are included in your arrival instructions and in-room guest guide. For emergencies, call 000 immediately.

Luggage storage is available before check-in or after check-out during reception hours.

The property includes guest access controls and building security measures for guest comfort and safety.

Food and parcel deliveries may be accepted according to building procedures. Guests may be required to meet delivery drivers in the lobby or designated area.

Yes, apartments include kitchen facilities so guests can prepare simple meals during their stay.

Apartments generally include basic cookware, crockery, cutlery, glassware and utensils. A starter tea and coffee selection is provided on arrival.

Yes. Please use appliances safely, switch cooking equipment off after use, and avoid excessive smoke, strong odours or unattended cooking.

All apartments have their own washer/dryer unit.

Yes, apartments include heating and/or cooling for guest comfort. Instructions are provided in the guest guide.

Yes, complimentary Wi-Fi is available for guests. Network details are provided on arrival and in the apartment.

Apartments include televisions. Streaming options are available depending on guest accounts.

All apartments include a dining table, desk or work-friendly area suitable for business travellers.

Please contact guest services as soon as possible so our team can assist or arrange maintenance.

Additional towels, toiletries or basic amenities are available on request.

Housekeeping services are included according to your length of stay and booking type. Additional servicing may be available on request for an additional fee.

Fresh towels are provided according to the servicing schedule for your stay. Additional towels may be requested through guest services.

Linen is changed according to the servicing schedule for your stay. Additional linen changes may be available on request.

Please use the apartment bins and any designated waste areas on each floor.

Guests are asked to leave dishes and kitchen items in a reasonable condition. Excessive cleaning charges may apply if the apartment is left unusually dirty.

Mail or parcel handling may be available for long-stay guests by prior arrangement.

Extensions are subject to availability and rate conditions. Please contact our team as early as possible if you would like to stay longer.

Long-stay guests are asked to keep apartments clean, report maintenance issues promptly, follow rubbish procedures and respect building quiet hours.

The local area offers cafés, bakeries and dining options within easy reach, and our team can share current recommendations. Our in-house specialty bakery Cobb Lane is the first place to start.

Yes, guests may order food delivery. Please follow arrival instructions for delivery drivers and meet them in the lobby or designated area if required.

Yes. The Lane House is in Melbourne CBD, close to laneway dining, cafés, bars and restaurants. Ask our team for current favourites.

Nearby grocery and convenience options are available in the CBD. The guest guide lists the closest supermarket, pharmacy and bottle shop alternatives where appropriate.

Yes, our team can recommend cafés, restaurants, bars, galleries, theatres, shopping and essential services nearby.

The property is well positioned for Melbourne CBD attractions, laneways, shopping, theatres, dining and public transport connections.

Melbourne is a coffee city, and the Bennetts Lane area is surrounded by cafés and takeaway options. The guest guide includes nearby favourites and opening hours. Our in-house specialty bakery Cobb Lane is the first place to start.

Restaurant chargeback arrangements are only available where a participating partner has been confirmed.

Numerous commercial carparks are available for use in close proximity to The Lane House. Details will be forwarded.

Drop off and pick up points are detailed in Little Lonsdale Street

Yes. The Melbourne CBD location provides convenient access to tram, train, taxi and rideshare options.

Reception is able to assist with taxi information, rideshare guidance or local transport suggestions.

The best rideshare pickup point will be provided in the arrival information and guest guide, as laneway access may vary.

Taxi, rideshare, airport bus and public transport options are available. The best option depends on arrival time, luggage and budget.

Yes, The Lane House is positioned for easy access to Melbourne CBD dining, entertainment and theatre precincts.

Bicycle parking is available subject to building facilities and guest access requirements.

The Lane House is non-smoking. Smoking is not permitted inside apartments, balconies, or internal common areas.

No. Parties, events and disruptive gatherings are not permitted. The property is designed for the comfort and safety of all guests and neighbours.

Guests are asked to keep noise to a minimum, especially between 11pm and 7am.

Visitors may be permitted, but all guests and visitors must follow property rules and maximum occupancy limits. Overnight visitors must be approved where required.

Pet policies vary by apartment type and booking terms. Please contact us before booking if travelling with a pet.

Guests are responsible for damage caused during their stay. Charges may be applied to the payment method on file.

Guests who breach hotel policies, disturb others, damage property or behave unlawfully may be asked to leave without refund.

Guests are expected to respect the property, staff, neighbours and other guests at all times. Police will be called in the event of unruly and threatening behaviour.

In an emergency, call 000 immediately. When safe to do so, notify hotel staff or after-hours support.

Evacuate immediately using the nearest safe exit and follow staff or emergency services instructions. Do not use lifts during a fire alarm unless directed by emergency services.

The assembly area is shown on the in-room evacuation diagram and guest safety information. This location is directly opposite the hotel on the grounds of Wesley Place.

Cooking smoke, steam and aerosols may activate alarms. Please use rangehoods where provided and avoid leaving cooking unattended.

Contact reception or after-hours support for assistance. Identification may be required before access is restored.

Please contact guest services immediately. For urgent safety concerns after hours, use the after-hours support contact.

For urgent medical assistance, call 000. Nearby pharmacies, clinics and hospitals should be listed in the guest guide.

Guest information is handled securely and used for booking, operational, safety and legal requirements.

Payment timing depends on your rate and booking channel. Some bookings are prepaid, while others are paid before arrival or at check-in.

Major credit and debit cards are accepted.

Cancellation terms depend on the rate, booking channel and dates selected. Please check your booking confirmation for the conditions that apply.

Booking changes may be possible depending on availability and your booking conditions. Please contact the channel you booked through or our team if you booked direct.

No-show charges may apply according to your booking terms.

Standard cleaning is included according to your stay terms. Additional charges may apply for smoking, damage, excessive mess or special cleaning.

Invoices are available for direct bookings and eligible charges. If you booked through a third-party channel, the channel may issue your accommodation receipt.

Corporate payment arrangements may be available by prior agreement before arrival.

Standard check-out is by 10am. Late check-out may be available subject to availability and additional charges.

Please follow the departure instructions provided in your apartment or pre-departure message. Key or access card return details will be included.

Luggage storage is available after check-out during reception hours.

Please leave the apartment in a reasonable condition, remove personal items, dispose of rubbish as instructed and report any accidental damage.

Please contact our team as soon as possible. Lost property is handled according to hotel procedures and may be held for a limited time.

We welcome feedback during or after your stay. Please let our team know promptly if something needs attention so we can assist.

Yes. Guest reviews are greatly appreciated and help future guests understand The Lane House experience.

Please contact guest services using the details in your booking confirmation for invoices, lost property or post-stay questions.

As a newly opened property, minor finishing or adjustment works may occasionally occur. We aim to minimise guest disruption at all times and will advise in advance of any works which may be occurring in the building.

Please let our team know immediately. As a new property, we are committed to resolving any issue quickly and making your stay comfortable.

Yes. Our team can assist with practical local information and will continue building a current guide to nearby dining, transport and services.

Yes, individual apartment layouts and outlooks may vary. Please contact our team before arrival if you have a specific requirement. We will endeavour to meet all requests subject to room type booked and availability.